Terms and Conditions – Clear Hearing Solutions

Last Updated: [Insert Date]

Welcome to Clear Hearing Solutions (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website (www.clearhearingsolutions.com.au) and our hearing healthcare services in Australia. By accessing our website or using our services, you agree to comply with these terms.

1. Services Provided

Clear Hearing Solutions offers:

• Hearing assessments and tests
• Hearing aid fittings and consultations
• Audiology services
• Product sales (hearing aids, accessories)

All services are provided by qualified professionals in compliance with Australian healthcare regulations.

2. Eligibility

• You must be 18+ to book services or purchase products.
• Minors must have consent from a parent/guardian.
• False or misleading information may result in service refusal.

3. Appointments & Cancellations

• Booking: Appointments can be made online, by phone, or in person.
• Cancellation Policy:
  • 24+ hours notice: No fee.
  • Less than 24 hours notice: A cancellation fee (up to $50) may apply.
  • No-shows: May incur full consultation fees.

4. Payments & Refunds

• Payment Methods: We accept cash, credit/debit cards, and health fund claims (if applicable).
• Hearing Aid Purchases:
  • A deposit may be required.
  • 30-day trial period (subject to terms).
• Refunds:
  • Non-faulty products may be eligible for a refund within 14 days (restocking fee may apply).
  • Custom-fit products (e.g., earmolds) are non-refundable.

5. Medical Disclaimer

• Our services do not replace medical advice from a GP or specialist.
• We recommend consulting a doctor for underlying health conditions affecting hearing.

6. Intellectual Property

• All website content (logos, text, images) is owned by Clear Hearing Solutions.
• Unauthorized use, copying, or distribution is prohibited.

7. Limitation of Liability

We are not liable for:

• Indirect damages (e.g., loss of income due to hearing issues).
• Misuse of hearing aids or failure to follow care instructions.

Liability is limited to the maximum extent permitted by Australian law.

8. Privacy Policy

Your personal and health data is handled per our Privacy Policy (compliant with the Privacy Act 1988).

9. Third-Party Links

Our website may link to external sites (e.g., hearing aid manufacturers). We are not responsible for their content or policies.

10. Changes to Terms

We may update these terms at any time. Continued use of our services means you accept the revised terms.

11. Governing Law

These terms are governed by the laws of [Your State/Territory], Australia. Any disputes will be resolved in its courts.

12. Contact Us

For questions or concerns:
📧 Email: info@clearhearingsolutions.com.au
📞 Phone: