Privacy Policy – Clear Hearing Solutions
Last Updated: 05-08-2025
1. Introduction
Clear Hearing Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in compliance with:
- The Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth)
- Applicable state laws (e.g., Health Records Act if relevant)
- The Notifiable Data Breaches (NDB) scheme
This policy explains how we collect, use, disclose, and secure your personal and health-related data when you use our services or visit our website (www.clearhearingsolutions.com.au).
By engaging with us, you consent to this Privacy Policy.
2. Information We Collect
We may collect:
Personal Information
- Name, contact details (email, phone, address)
- Date of birth, gender, Medicare/DVA details (if applicable)
- Payment and insurance information
Sensitive Health Information (Requires explicit consent)
- Hearing test results
- Medical history/referrals
- Audiologist reports
Website & Technical Data
- Cookies, IP address, browsing activity
- Device information (e.g., browser type)
3. How We Collect Information
- Directly from you (consultations, forms, emails)
- From third parties (doctors, health providers with consent)
- Automatically via cookies (see Section 7)
4. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Providing hearing healthcare services | Necessary for treatment |
| Processing payments | Contractual necessity |
| Appointment reminders | Legitimate interest |
| Improving our services | Consent (where required) |
| Legal/regulatory compliance | Legal obligation |
5. Disclosure of Information
We may share your data with:
- Healthcare professionals (audiologists, GPs)
- Payment processors (secure third parties)
- Government agencies (if legally required)
We never sell your data.
6. Data Security & Retention
- Encrypted storage for digital records
- Secure physical document handling
- Retention per APP 11.2 (only as long as necessary)
7. Cookies & Tracking
We use:
- Essential cookies (site functionality)
- Analytics cookies (Google Analytics – anonymized)
You can disable cookies via browser settings.
8. Your Rights (APPs 12 & 13)
You may:
- Access/correct your personal information
- Request deletion (where permissible)
- Opt out of marketing (APP 7)
- Withdraw consent for health data processing
Requests: Email info@clearhearingsolutions.com.au
9. Data Breach Notification
If a breach occurs that risks serious harm, we will:
Contain the breach
Notify you and the OAIC per the NDB scheme
10. Complaints
If you have privacy concerns:
Contact our Privacy Officer: info@clearhearingsolutions.com.au
Lodge a complaint with the OAIC: www.oaic.gov.au
11. Changes to This Policy
Updates will be posted on our website.
12. Contact Us
Clear Hearing Solutions
Email: info@clearhearingsolutions.com.au
Phone: 0435 883 554